Gain an almost unfair advantage with customer journey maps
Learn to go from zero to completed journey map in just a few hours.
If you're in a business that cares about customers,
you need to know how to create and use a customer or user journey map.
In this course, you not only learn the basics of creating a journey map, you'll also learn the soft skills that make the difference between a making journey map that radically transforms the customer experience and one that gets tossed in a drawer.
Creating Magnificent Journey Maps
The dirty secret about customer journey maps
is that many are created, but very few succeed.
But in Creating Magnificent Journey Maps, we go beyond the basics
to make sure your journey map isn't just created,
but that it's used to make a difference.
Here's how Creating Magnificent Journey Maps is different...
Step-by-Step Video Lessons
Easy to follow but pragmatic and practical, bit-sized video lessons help get you from zero to journey map fast.
A Plug-and-Play Framework
Hit the ground running with a practical framework that distills exactly what you need to know.
Customer Journey Map & Persona Examples
Learn what works and what doesn't, from real examples with analysis and explanations.
FREE Journey Mapping Software
No software? No problem. With your enrollment in this course, you'll get free access to the Uxpressia Pro journey mapping and persona design platform.
“I was tired of creating journey maps that took months to create but never got used…”
You can learn how to create a journey map anywhere. There are dozens of books and courses that can teach you the mechanics of building a map. But in this course, we will go beyond the obvious.
Only “Creating Magnificent Journey Maps” teaches you how to build a map, persuade stakeholders to fund the project, and get people to use the map to transform your experience.
New to version 2.0, you'll also learn how to apply behavioral science and psychology to your journey map in order to make it even more effective.
Get a personalized course certificate to share with your network.
You'll be able to share this unique certificate with potential employers and your professional social media networks. You can even print it out and put it up on your wall.
Each certificate is assigned a unique identifier code that's only generated once you complete the course.
What students are saying
"I'm loving it - there's so many examples and useful information. I like the pace too - one module a week is perfect."
MARKETING CUSTOMER EXPERIENCE MANAGER
"Loved all the examples in the course, it makes learning so much easier. Specifically the 20 examples of journey maps with your comments."
CONSULTANT AND EDUCATOR
"Thank you. I'm really enjoying your content and will use it for our new product launch in Nigeria."
Meet Your Instructor
Jennifer Clinehens, MS/MBA
After years creating science-powered customer experiences in ad agencies, client-side, and startup roles, I've developed a unique approach to customer experience that leverages Behavioral Science and psychology.
In my career, I've been lucky enough to work with some of world's best brands, like:
But the thing I'm proudest of is founding Choice Hacking and building a global community of creative business people that want to learn more about using psychology and behavioral science in their work.
I'm excited to take you on a journey to using behavioral science and psychology to create more effective, meaningful marketing - I can't wait to get started!
Take a peek at the course content...
Here's what you'll get when you enroll in this course.
- 1Lesson 1: A simple framework for creating an effective journey map. In this lesson, we'll cover the fundamentals and introduce a simple framework for creating your map: What are Journey Maps? What customer and business problems do they solve? How are they constructed?
- 2Lesson 2: How to build a bulletproof business case. Get budget, get stakeholders on board, and get people excited about your journey map.
- 3Lesson 3: How to create a (useful) persona. This misunderstood research tool gets us under the skin of our customers and create a journey map that makes an impact.
- 4Lesson 4: How to find and conduct research and data. This misunderstood research tool gets us under the skin of our customers and create a journey map that makes an impact.
- 5Lesson 5: Create your hypothesis map. This is where it all comes together - build a map, validate it with customers, and get it ready for prime time!
- 6NEW LESSON 6: How to apply behavioral science to your journey map. Want to bring together two powerful tools? Here's how.
- 7Lesson 7: How to make a difference with your journey map. Metrics, buy-in, persuasion, and more. This is the difference between a journey map that lives and one that gathers dust in an office drawer.
30 Day Money Back Guarantee
You are fully protected by the Choice Hacking 30 Day Money Back Guarantee. If you enroll in the course, complete all of the quizzes, and if, for any reason, you are unsatisfied, you can get a full refund anytime within 30 days after your purchase.
Choice Hacking's resources are trusted by people at the world's biggest brands
Is this course right for me?
Ready to learn how to go from zero to journey map in a matter of hours? Then this course is for you.
If you're not keen to spend thousands and dollars and hundreds of hours on journey maps that fail, then take this course.
Ready to change your customer experience for the better? Then take this course.
Want to influence how your users and customers behave? Then you need to visualize their behaviors, goals, pain points, and potential solutions - a journey map is the perfect tool.
When you're ready to step inside your customers heads and hearts, then it's time for a journey map.
Even if you've used or built journey maps in the past, this course has critical information about the softer side of journey mapping - getting buy-in, working with cross-functional teams, and getting stakeholders cheering on your project!
The journey map is only the beginning.
Enroll in the course below and start learning right away.
Creating Magnificent Journey Maps
Self-guided course + Live office hours